With Windows 7, I found that installing the Vista software/drivers in the compatibility mode works well. Contact the place of purchase for a replacement. It is possible to get a Dell Series 9 cartridge with a bad sensor. Photo cartridge = black side(left side) Color cartridge = color side(right side) Article on refilling Dell ink cartridges.ĭell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.īlack cartridge = black side(left side) Color cartridge = color side(right side) You are using Dell Series 9 ink cartridges, correct?ĭell Series 9 ink cartridges have a sensor in them that cannot be reset. Now do the same for the Dell Series 9 color cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Open the printer and take out the Dell Series 9 Black cartridge. ![]() This will reset any error messages the printer has. Now remove the power brick from the back of the printer for 60 seconds. Sounds like you have a generic or refilled cartridge. Are you using Dell Series 9 ink cartridges.
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